Bolton at Home and Harrow Council have both recently signed up for Civica’s Cx housing and Keystone asset management systems.
Bolton at Home’s five-year contract for Civica Cx covers a single platform encompassing CRM, portals, housing and asset management, and contractor and workforce scheduling.
Mark Fosh, programme manager, Harrow Council, said, “Our new housing management system needed to provide better data insights – Civica’s cloud-enabled Cx Housing and Keystone Asset Management software will help us achieve those insights as well as satisfy our cloud ambitions.”
Michelle Tyler, managing director, Civica, said, “Back in 2015, we invested £14 million on designing a new housing management system from the ground up, focusing on digitisation, self-service, mobile, cloud and customer-centric services.
“The resulting Civica Cx web-based platform offered housing providers the flexibility to manage all of their housing, assets and contractors on one platform. The benefits of Cx are clear, with Civica having won 75 per cent of the contracts we bid on during FY20, and welcoming 15 new customers.”