Bristol City Council has a signed a five-year, £1.9 million contract with Civica for a new cloud-based housing management system to support its 61,000 tenants.
Civica’s Housing Cx software will enable the council’s staff to access all information about tenancies, rents, repair works and feedback in one place as well as give them up-to-date information on waiting lists, repairs and maintenance logs. The system, which supports self-service, features separate CRM, tenant and supplier portals, allowing housing managers to instantly check on the status of a repair using the same application and update records on the spot.
Housing Cx automates tenant preferences, enabling them to receive communications through their preferred methods so that tenants can receive information about repairs via text and rents or arrears via letter. The solution integrates seamlessly with the council’s own digital platform and with its Keystone asset management software.
Daniella Radice, assistant mayor for neighbourhoods with responsibility for housing delivery at Bristol City Council, said, “The new system will work better for both housing officers and tenants. Our housing officers will be able to access lots of different housing information in one place, and while they are out and about, not just in the office. Tenants will also be able to communicate better with the council about their housing issues using Civica.”
The solution was bought via the Local Authority Software Applications procurement framework run by the Crown Commercial Service. The overall project, which began in May 2015, will be delivered through a phased implementation designed to provide early benefits where possible.