Capital Letters is moving its repairs, maintenance and compliance services to an online, tenant-driven platform from Evo Digital to improve how the company tackles homelessness in London.
Capital Letters was established in 2019 in response to London’s homelessness crisis and is funded by the government’s Department for Levelling Up, Housing and Communities (DLUHC).
Evo comprises a fusion of housing professionals, skilled tradespeople and technology that transforms the way housing, maintenance and repair problems are reported and resolved. Its digital platform connects tenants and landlords with skilled tradespeople in a convenient and transparent manner.
By automating a large amount of the administrative work related to repairs through Evo’s digital platform, Capital Letters expects that its tenant will gain faster and more responsive services while freeing up its staff’s time and resources to find more homes for homeless families in London.
Sue Coulson, CEO, Capital Letters, said, “Our partnership with Evo Digital adds breadth and depth to our range of services as well supporting our core objective of finding good quality, affordable and secure homes so families can move out of temporary accommodation or avoid becoming homeless.”