Coastal Housing Group has introduced the PanConnect app from Castle Computer Services to support mobile working.
Rhian Waygood, IT systems business partner, Coastal Housing, said, “Our gas team is the first to use PanConnect for capturing data and creating CP12 certificates. The next phase of the programme will see it introduced into voids and lettings, and then rolled out to other functions across the organisation.
“We’ve already seen immediate benefits since PanConnect was introduced. The CP12 arrives much more quickly into the back office and the quality and consistency of tenant data, such as mobile numbers and email addresses, has improved significantly. The system allows the team to complete more gas checks in a day so it has improved efficiency as well as the quality of data.
“The gas engineers love using the PanConnect app and find it much simpler to use than filling out the previous paper forms. It also lets them to do more ad-hoc jobs during each day without having to fill out extra paperwork, and they appreciate how PanConnect’s merge function fills in most of the information for them.”