Chelmsford City Council is now using OmniLedger’s Pyramid housing management system to help with homelessness and temporary accommodation.
Dianne Gable, project manager, Chelmsford City Council, said, “In the past, our housing service recorded the data for properties and tenancies in different locations. As a consequence of this approach and the fast turnover of our tenancies relating to temporary accommodation and homelessness, we couldn’t provide accurate reporting for expenditure and income collection.
“By implementing a full housing management system, we wanted to solve this issue by tightening our internal practices around billing, rent collection, payments and invoicing, as well as improve the flow of accurate information from our housing partners and other external agencies through better systems integration and development.”
During demonstrations, we were delighted to find that OmniLedger’s Pyramid Housing Management System addressed virtually every point that was outlined. OmniLedger had also shown that information could quickly be extracted from Pyramid in a wide variety of analysis formats, using either standard reporting tools or a custom report generator. This kind of reporting would enable the Council to monitor key performance across the Housing Service and identify areas of improvement.
After the council decided to go ahead with Pyramid, OmniLedger guided the council through the implementation process and personalised the system to their requirements, including defining its own data sets, mapping the council’s arrears process, designing bespoke templates for printed and digital documents, integration development for its receipting and housing benefit system, data collection and validation processes, and GDPR compliance.
Gable said, “Having gone live with Pyramid, activities that would have previously taken a day to do now take no more than 30 seconds to complete.”