Lagan has launched its Citizen Mobile application to enable housing providers and local authorities to deliver self-service community services, such as reporting non-emergency issues including potholes, graffiti and streetlight outages, via citizen’s mobile phones.
Developed in the USA by Lagan in conjunction with Boston-based Connected Bits, Citizen Mobile is available to citizens as a free download from Apple’s iTunes AppStore and is compatible with the iPhone and other smartphones. Citizen Mobile integrates seamlessly with other Lagan services, including its enterprise case management software, and supports intelligent case routing based on report fields and location and real-time case status notifications.
David Moody, head of product development, Lagan, said, “Citizen Mobile not only improves the level of service exponentially by capitalising on the latest technology to engage in real-time information exchange, but also entices a younger generation to engage with government through their preferred mobile communication channel.”
Tom Mazur, head of sales, Lagan North America, added, “Citizen Mobile is based on the successful launch of Boston’s Citizens Connect iPhone application, which enabled citizens to send service requests complete with pictures and location directly to the city’s Lagan-powered call centre.”
Lagan also recently received the highest possible rating in Gartner’s 2009 ‘Marketscope: Local Government CRM Products’ report and featured in the 2009 Deloitte Technology ‘Fast 50’ awards.