City South Manchester Housing Trust is using software from Noriaki to achieve real-time data collection, analysis and reporting when conducting resident surveys. Loaded on PDAs, laptops, tablet PCs or via CSM’s web site, the software enables housing officers to take their questions to their customers’ front door or living room. As soon as they are entered, the results are analysed and updated.
Phil Lukes, customer involvement manager, City South Manchester Housing Trust, said, “This allows us to increase the speed and accuracy of our surveys. People can still fill in a paper form, but we are encouraging them to give us feedback over the phone, via email web-links or through our web site. This means we can get feedback and analysis of the results in real time.
“PDAs will also be used, particularly when we start doing home visits to assess satisfaction after homes have received major improvements. During these visits, survey results will be updated as soon as each answer is added to the PDA. This will allow us to spot issues and respond much faster than our current systems which have involved more traditional form filling, inputting of data, then analysis.”