Liquid Voice has formed a partnership with Civica to deliver highly-integrated call recording, PCI compliance and CTI solutions. Working with Civica’s Connect division, the agreement extends Liquid Voice’s capability to integrate its suite of computer telephony applications with the Civica Contact Manager software used by many housing providers and public sector organisations in the UK.
Liquid Voice is now the main call recording solution within the Civica Connect portfolio. The partnership will enable Civica to provide technical assistance to help customers specify, install and support solutions around call recording, computer telephony integration and interactive voice response systems. Liquid Voice will also provide Civica with new products, such as its new Speech Analytics managed service which uses software to analyse both natural speech and calling patterns to help organisations improve their call-handling strategies.
Chris Burden, managing director, Civica Connect, said, “Unified communications and call recording are major considerations for the housing sector as organisations strive towards improved customer service and PCI compliance. Our partnership with Liquid Voice allows us to create solutions that are reliable, fully featured and designed to work together as an integrated set of products with the full support of two very experienced service providers.”
Liquid Voice will continue to develop its products to integrate with Civica Group’s evolving application platforms to make sure customers can retain their investment in both unified communications and enterprise applications without complex support arrangements.
Chris Berry, co-founder and business development director, Liquid Voice, said, “Our agreement with Civica offers a significant benefit for both organisations and allows us to commit development resources to ensure that our applications are kept continually integrated. Looking ahead, it gives Civica customers an opportunity to enhance their unified communications platforms safe in the knowledge that key applications will continue to work together and subject matter experts will always be available to help with implementation, migration and support.”