Clanmil Housing has gone live with Mobysoft’s RentSense software in order to reduce its arrears and mitigate the effects of the cost of living crisis.
Richard Donaghy, income recovery manager, Clanmil Housing, said, “We faced a number of issues, including rising arrears plus further potential arrears owing to welfare reform. There was also uncertainty about the accuracy of our arrears reporting, leaving us worried that we might overlook some accounts that needed attention.
“We knew that RentSense was a proven solution from other customers in Northern Ireland. The ‘go live’ phase went very smoothly and we didn’t experience any problems. Our team was very positive and couldn’t wait to get going. The follow-up support from the Mobysoft team has been excellent.
“RentSense has enabled us to focus our efforts on our highest risk cases. It promotes early interventions and the overall prevention of arrears.”