Cadwyn Housing Association is the latest housing provider to turn to Clearview business intelligence and reporting to unlock their data to drive service improvement programmes. The Clearview implementation was completed in September 2014.
Adrian Jones, IT manager, Cadwyn Housing Association, said, “We are in the early days of our implementation of Clearview, but we have already identified data issues and discovered where we can improve the consistency of our data-entry processes. We can now view our data in a way that wasn’t possible before and we have empowered our users with access to more information without the need of IT support or the knowledge of database table structures and SQL skills.
“The possibilities regarding linking our Capita housing management system with some of our other systems and comparing past data with current data is exciting and a challenge to how creative we can be.”
Mark Hobart, managing director, Clearview, said, “Our search engine approach to business intelligence and reporting breaks down the traditional technical barriers and empowers staff to engage with data from a variety of sources in ways that truly support their service improvement initiatives. With just a few days’ training, Cadwyn staff are already self-sufficient in their use of the product and identifying areas for service improvement.”