• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / News / Desperate times but no desperate measures
Desperate times but no desperate measures

Desperate times but no desperate measures

Author: Andy Bryan, Aareon UK

They say desperate times call for desperate measures but I couldn’t disagree more. Desperate times call for calm, they call for plans and positive action and looking across the housing sector, I’m inspired to see this type of approach coming to the fore. Housing providers and technology companies continue to provide quality services to their customers and have embraced new ways of working.

Never before has good communication, quality information and effective collaboration been more important.

THE AAREON REACTION

At Aareon UK, I’m proud to say we took decisive action early on, choosing to close all of our offices in Swansea, Southampton and Kenilworth and to take our consultants off the road almost a full week before the official lockdown. This gave us a tremendous head start in getting used to the entire organisation working from home.

When organisations across the country faced the same situation, we were already settled into this new service model and were able to focus on our customer’s needs and didn’t have to worry about our own situation.

HEROES BEHIND THE SCENES

Having worked in an ICT support role in the past, I know what a thankless task it can be and one great positive that has come from all this is that these hidden heroes have been pulled from the shadows in every business across the land and placed firmly in the spotlight. Deploying hundreds of devices, changing network configurations, helping set up remote working for so many and still calmly and politely helping me out when I have forgotten my passwords again. The efforts of the support staff here at Aareon have not gone unnoticed both internally and by our customers.

Something I would urge you all to do, regardless of who your supplier is, if you are getting a good service remember it is probably from someone who has never worked from home before, someone who has never spent so much of their working day alone before. A simple thank you, an email of appreciation, will mean the world to them and strengthen your working relationship for years to come.

NEW SKILLS NEW OPPORTUNITIES

For me, the current crisis has forced me to quickly acquire some new skills as we created an informational video for our customers. We wanted to rapidly get advice to our customers about how they can best use their Aareon product set to automate communication to their customers, to make the most of self-service during lockdown and protect and inform staff about who is self-isolating.

See More On:

  • Vendor: Aareon
  • Topic: Coronavirus
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner