Dev, an internet systems developer with over ten years’ experience in housing, has just released Locate, a new web-based customer services system for tenants and housing providers.
Locate includes a nationwide mutual exchange scheme that uses an intelligent linking engine (LEX) to increase successful exchange matching, a repairs and issues reporting tool, and a tenant consultation suite to track the progress of customer requests and to organise and keep appointments. Locate also allows housing providers to advertise their properties and services to both their own and other providers’ tenants.
Ron Harriman, director, Dev, said, “Locate is all about increasing tenants’ access to services while saving housing providers time and money in dealing with their requests. Although there are other systems on the market that handle mutual exchanges, repairs reporting, consultations, lettings and ASB reporting, we believe that Locate is the only product which makes all the major functions available through a single log-in. It really is the ‘Swiss Army knife’ of tenant services.”