Dorset Council has partnered with Huume to implement homelessness, housing register, lettings management and performance-monitoring services based around a single shared specification.
The Huume platform is built around people and cases relating to each individual, ensuring that the customer journey between different housing functions is seamless, with a similar look and feel to gov.uk online services to aid familiarity.
Andrew Billany, corporate director for housing and community safety, Dorset Council, said, “The Huume solution offers us great flexibility to configure the system and maintain its ongoing design ourselves. This will allow us to adapt and amend the system at our own pace and for it to evolve alongside our processes.
“Huume also offers open APIs, giving us greater opportunities for the housing system to link into our other systems in future.”