Northgate Public Services is set to consolidate multiple IT systems at East Kent Housing into a single, unified solution in order to streamline its provision of housing services on behalf of Canterbury, Dover, Shepway and Thanet councils.
At the moment, East Kent’s staff need to navigate across four different housing management systems which are only available from their offices. At the same time, the councils’ tenants can only access a limited amount of housing or repair services online.
By replacing its four existing housing management systems with a single, unified solution from Northgate Public Services, East Kent expects to simplify and streamline different ways of working to improve productivity (including mobile working), increase tenant interactions and reduce duplication of effort.
For tenants, the new software will give them access to a comprehensive suite of web portal applications across a range of services, including viewing rent accounts, making payments, reporting and querying repairs, requesting information or advice, completing online surveys and notifying the respective councils of changes of circumstances.
Paul Bartlett, single system project manager, East Kent Housing, said, “This is good news for our tenants and staff who can now look forward to being able to access our housing services more easily and quickly by using a single IT system across a range of services and locations.”