Villages Housing is implementing Clearview’s enterprise search engine-based business intelligence and reporting suite in order to make sense of all the data it holds across disparate systems.
Villages recognised that the volume of data it held had increased significantly since the Capita IBS applications were installed in 2008. This growth of data has been generated throughout the core business systems, comprising IBS OpenHousing, OpenAccounts and SharePoint, and within its general Microsoft Office applications.
Ken Mason, corporate services director, Villages Housing, said, “While there has been some data sharing between these systems, we need a comprehensive approach to the way data is shared and accessed across systems, ideally to ensure that all data can be commonly reported, combined, compared, consolidated and mined through a single tool or system. This will allow us to exploit a vast pool of data better and much more effectively inform current business activity and future service planning.
“Having looked at a number of management information systems, we felt Clearview stood out because of its ease of use and return on investment. The system is easy to navigate and can be compared to something as simple as doing a Google search.”
Clearview will enable Villages’ staff to create live performance dashboards and transform their existing monthly ‘performance clinic’ model into a more proactive performance monitoring environment; even board reports could be developed to be live and interactive in the future.
Mason added, “Clearview provides an opportunity for data cleansing, as data errors and gaps are more easily identified and therefore resolved. Ultimately this will lead to improved validation of Villages’ data with consequential benefits for service quality and efficiency.”