Epic Housing is using Civica’s Cx Housing and Financials software to streamline core processes and offer a new portal for tenants, as well as introduce mobile working for the first time.
The web-based Cx Housing platform is set to improve the tenants’ experience by extending online services and reducing manual data entry for staff. The new online tenant portal will make it much easier for tenants to report issues such as repairs, check their rent balance and make rent payments.
Cx Housing will also transform operations for Epic’s staff, bringing in mobile working for the first time. Accessible from any device at any time, it will help housing officers work smarter, with access to real-time data when visiting tenants as well as uploading any new tenant and property information on the spot. A centralised CRM database will also help EPIC’s office-based staff to respond faster to tenant queries.
As part of the roll-out, Epic will implement Civica’s Contractor Access Portal, enabling tenants to book appointments themselves and check the status of repairs, and enable all contractors and third parties to update and create a visible audit trail of work.
By adopting Civica Financials alongside Housing Cx, Epic will have access to an integrated, web-based financial management system to gather real-time views on rent payments and arrears.
Chris Smith, project manager, Epic Housing, said, “Civica’s Cx Housing and Financials software stood out as it was inherently mobile and very easy to use. As a small, rapidly-growing organisation, we need to be able to adapt quickly to change without being hindered by large costs or a reliance on specialist, external support.”
Civica also reported that Epic Housing is just one of three customers to go-live with Cx Housing in the past two months, alongside Orwell Housing and Central and Cecil Housing Trust.