Epping Forest District Council has signed a new ten-year deal with Civica to implement its Cx Housing Management and Asset Management platform.
The Civica software will combine all of the council’s tenant, housing and asset information into a single database. A customer portal will enable residents to self-serve and have always-on access to their information such as current repairs, waiting times or tenancy details.
The Cx platform is expected give the council better control over its costs and housing assets alongside stronger regulatory compliance. All of the council’s services will be available in the cloud, with new process management and workflow tools to make it easier for the council’s staff to generate reporting dashboards and find the information they need quickly from any device.
Deborah Fenton, director of housing and property, Epping Forest District Council, said, “The main result of Civica’s Cx Housing will be improved services for our residents. Accessing systems in the cloud will make life much easier for our housing officers so they can be out in their communities rather than sitting in the office.
“Increased automation, smarter data analysis and better workflows will help our employees to spend more time adding value for residents.”