Amey Secure Infrastructure has selected Fast Lean Smart’s Visitour software to optimise the scheduling of 150 operatives servicing 22,500 properties on Ministry of Defence estates.
FLS will provide real-time scheduling software to improve the service experience at military homes, including heating, electrical works and repairs. The FLS software includes a self-service portal with text/email notifications for customers, real-time GPS tracking for operatives and advanced reporting to optimise scheduling.
David Smith, group digital transformation director, Amey Secure Infrastructure, said, “Working with FLS will help us to achieve a step change in customer experience, both for the military families using our services and for the tradespeople delivering them. It will improve the accuracy and transparency of our day-to-day operations and generate additional data to optimise our future services.”
