Since partnering with First Choice Homes Oldham during the last two years, a combined solution from ROCC and Kirona has helped the housing provider to save more than £750,000 in the delivery of repairs and maintenance.
Stephen Repton, assistant director for business transformation, First Choice Homes Oldham, said, “The ROCC solution has really transformed the way we operate. The agility of the solution has contributed towards a cultural change in the way operatives receive and complete repair orders.
“Having a greater level of intelligence from the system means we can use it to inform and drive business decisions, and it will also be an enabler for self-service and channel shift in future.”
Siobhan McCoy, general manager for FCHO’s Property Care service, said, “With our previous system, we had to make the process or service fit the system. The implementation of the ROCC system enabled us to take a step back and redesign our processes to be logical and efficient from end-to-end.”
FCHO’s full solution comprises ROCC Uniclass integrated with Kirona’s DRS, Web Booking Manager and Job Manager Mobile.
McCoy said, “The financial benefits have been incredible. In total, we have saved in the region of £750,000 within the first two years of partnering with ROCC and Kirona.”
The saving are made up from £40,000 on fuel, £50,000 in paper-based data inputting, £200,000 on staffing, £37,000 from reduced voids and £420,000 of increased productivity.