• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Fixed in a click with Orbit

Fixed in a click with Orbit

Orbit is piloting an online repairs service for its 13,000 tenants. The new service supports Orbit’s ambition to have 75 per cent of its tenant contacts online by 2020. By accessing the tool through their online account, tenants can diagnose repairs, book appointments in real-time, track progress and cancel repairs.

The service is built on the MIS AMS ActiveH housing management system and is integrated with Orbit’s existing online portal and mobile CRM tools.

The starting point is to determine who owns responsibility for the repair; this is done using a set of bespoke questions to identify the room, attribute and fault. The questions match those used by Orbit’s customer service centre to ensure consistency.

Once the repair’s responsibilities and diagnostics have been clarified, a repairs appointment is requested, with the tenant given three options which best suit their location and required trades. Once selected, the appointment is automatically transferred to the relevant contractor’s systems and the job transmitted to the operative’s mobile device.

The ActiveH system is also integrated with Orbit’s back-office systems, enabling Orbit to monitor tenant behaviour, contractor performance and manage risk in a transparent and responsive manner.

See More On:

  • Vendor: MIS AMS
  • Housing Association: Orbit Group
  • Topic: Housing Management
  • Publication Date: 053 - September 2016
  • Type: News

Primary Sidebar

Most Recent Articles

  • The ‘triple power’ of funding, authority and technology
  • Manningham Housing exceeds arrears target with RentSense
  • Editor’s Notes – Data matters more than ever…
  • Why you need housing-specific software and generic business software
  • Not another dashboard?
  • Driving continuous improvement at Medway Council’s housing services
  • Wates streamlines R&M with FLS Visitour
  • Bromford Flagship signs with Totalmobile
  • Why you need housing-specific software
  • Real-time arrears’ predictions with AI-powered forecasting
  • Adra inks deal with Asprey
  • Attracting and retaining the GenZ workforce
  • Source-to-pay trends in housing
  • +AddJust migrates 160,000 RoI housing assets
  • Launch of Zoho Social Housing CRM from i4Housing
  • Raven Housing’s Modern Workplace project
  • FourNet launches agentic AI platform
  • Getting horizontal… Generic software vs. housing-specific software
  • Totalmobile & Exactly.Tech partnership
  • Improving your data structures
  • Hyde’s AI-powered income management
  • Raven Housing takes Aico for fire safety
  • Get your data right early… Or pay for it later
  • Guinness transforms resident engagement with CCaaS
  • Alliance Homes takes on cloud GIS from Cadcorp
  • Totalmobile launches Field First
  • Technology & data to comply with Awaab’s Law
  • Platform Housing welcomes its first digital apprentices
  • Improving investment performance
  • From IoT data to purposeful action

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293