• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Flagship upgrades Deeplake SMS systems

Flagship upgrades Deeplake SMS systems

Peddars Way, part of the Flagship Housing Group, was one of the first housing associations to replace paper communications with SMS text messaging for managing rent arrears and repairs appointments.

David Seaton, managing director, Peddars Way, said, “Back in 2005, SMS was considered a leading-edge technology and we were one of the first users of Deeplake’s Communications Manager software. Usage has spread to many other areas within the Flagship Group.”

Within the repairs and maintenance workflow at Peddars Way, SMS text now informs contractors of the customers’ works demands, reducing both staff input and the need for a paper trail. Faye Cross, area manager, Peddars Way, added, “Texting contractors directly has been very beneficial. We went through an end-to-end flow of our repairs system from a customer’s perspective and found customers simply wanted to phone us and then get their repair completed at a time and date suitable to them.”

Peddars Ways has found that the easiest efficiency saving is from its workflow system sending the customer’s details by text direct to the operative in the van, who then telephones the customer within 24 hours to diagnose the problem and make an appointment. This process has not only reduced the need for paper but has also almost completely eliminated duplication of work.

While Peddars Way has saved staff time and reduced its usage of office materials, Seaton explained, “The investment in technology must be matched by a commitment to improve and streamline processes. Technology alone will not solve problems.”

Peddars Way is now moving to version 5 of Deeplake’s Communication Manager and is continuing to extend the use of SMS text messaging to other contractors and departments within the Flagship Group.

See More On:

  • Vendor: Deeplake
  • Housing Association: Flagship Housing
  • Topic: Customer Management
  • Publication Date: 007 - January 2009
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner