Footprint Solutions is about to launch a new mobile app in March to extend the reach of its Housing Support Pro service.
The Housing Support Pro app will provide mobile workers and their management teams with access to business-critical information while in the field. Footprint said that it expected the app would transform the way in which housing providers engage with their tenants, removing the siloed approach to service provision by providing real-time information and generating service requests for tenants in an instant.
Glyn Cunnah, head of housing sales, Footprint Solutions, said, “There are three distinct elements to the new app. First, it is completely vendor-neutral so it will sit alongside any core housing management system. Secondly, customer and account information will be available offline to enable continuous working without a mobile signal, and finally the forms can be generated from the app with pre-populated data, saving time and resources for remote workers.”
John Sant, chief executive, Footprint Solutions, said, “Before launching our Housing Support Pro web-service in June 2014, it was clear that one problem was that most housing management solutions are large-scale, complex systems which are generally poor at providing mobile workers with information on the move. We therefore designed our solution to sit alongside these larger systems, providing critical information to ensure high standards of service.”
The web-based Housing Support Pro solution was originally implemented at Golden Gates Housing Trust in May 2014 and has since provided the organisation with a powerful community engagement strategy and delivered significant savings.
Peter Fitzhenry, director of housing, Golden Gates Housing Trust, said, “The reason the Footprint system has received such high levels of interest from housing providers is due to the significant time and efficiency savings that we have achieved here. We have reduced paper usage by almost 50 per cent and saved over £500,000 in the first year. Not only has this meant that the solution is cost-effective to run, but it has also delivered a 400 per cent return on investment.
“The housing sector has been subject to considerable reform over the past 24 months and we feel that, in certain areas such as mobile working, the larger IT providers have struggled to keep up with the demands placed upon our organisation. Footprint has allowed us to transform our services and we look forward to implementing the app in the early part of 2015.”