ForHousing is installing Alertacall’s telecare technology to help its tenants in supported housing.
Tenants living in ForHousing’s supported housing in Oldham can use the Alertacall touchscreens to pick up key information about their home or report repairs and, based on pre-agreed criteria, if the tenant doesn’t press a button on the touchscreen within an agreed timeframe, a member of the Alertacall team will contact them to make sure everything is okay with them and their property.
The technology also helps to identify property and tenancy issues at an early stage. All service interactions are recorded and made available in real-time via a secure online portal, helping ForHousing’s staff to detect changing needs and save time.
Karen Fitzsimon, supported living strategic lead, ForHousing, said, “The installation of the Alertacall system in the homes of our supported housing tenants in Oldham will let us identify any problems at the earliest stage.”