Gateshead Housing Company is implementing Northgate’s Front Office citizen relationship management system after signing a five-year, £590,000 contract with the software provider.
The ALMO for Gateshead Metropolitan Council plans to use Front Office to improve services to its 21,000 tenants. By continuing its existing relationship with Northgate, Gateshead Housing expects to increase the number of queries fixed first-time, give contact centre staff immediate access to all tenant data enabling them to deal with multiple queries, and improve the efficiency of its internal processes.
Bill Fullen, chief executive, Gateshead Housing Company, said, “We have a commitment to continuously improving the many essential services our customers receive. By giving our employees access to the right technology, we can improve our relationship with customers, and then use the technology to make our services even better.”