Grand Union Housing Group has completed the joint development of a new tenant self-service portal with Astun Technology on behalf of its Aragon Housing and South Northants Homes subsidiaries.
Graeme Gould, information and telecommunications coordinator, Grand Union Housing Group, said, “With most government services already online or moving online, we felt that we needed to provide the convenience of a web-based application with the ability for tenants to self-serve. I came across Astun Technology’s iShare platform, which is used extensively by local authorities, and asked them if they would consider adapting iShare for use in social housing.”
Astun took on the challenge and in close collaboration with Grand Union developed the ‘My Place Portal’ powered by iShare.
Samantha O’Brien, web manager, Grand Union Housing Group, said, “We wanted the portal to not only allow tenants to view a history of their rent payments and repairs requests but also enrich the experience with much more individual functionalities. Astun had the ability to do all these requirements and more with its experience of iShare, so we have completely transformed the application.”
Gould added, “The iShare platform is built on an open-source stack with which we were already familiar. I also knew that Astun was capable of integrating with many systems and was heavily involved with Open Data syndication. My Place Portal already takes advantage of many of these data sources and we will add more as they become available.”