Grwp Cynefin has chosen MIS Active Management Systems’ housing management software after a competitive three-way pitch. The ActiveH software will be used to manage the housing provider’s rents, repairs, resident texting, planned maintenance, business intelligence reporting and CRM in a single integrated system.
Grwp Cynefin, created from the merger of two smaller housing providers in 2014, began evaluating how to integrate the new organisation’s housing management systems and processes in February 2015. Chosen from an initial list of six IT suppliers, MIS-AMS’s ActiveH will replace the two previous systems, Aareon QL and Capita IBS.
The housing provider will use ActiveH to provide a single view of its asset and tenant data, making it simpler to manage maintenance and repairs across its estate of 4,500 properties and easier to communicate with residents.
Roy Carroll, project manager, Grwp Cynefin, said, “Choosing the new housing management system was central to our strategic plan of being able to offer tenants consistency across all communications channels.
“We’ve done a full evaluation of the business requirements and taken the opportunity to write a new suite of policies that will allow us to tailor our services and communicate more efficiently with not just residents, but contractors and employees too.”
The project will be undertaken in two phases and began in April 2016.