Grŵp Cynefin has gone live with new ActiveH housing management software from MIS AMS to manage its rents, repairs, resident communications, planned maintenance, business intelligence reporting and CRM in a single integrated system.
Following its creation from the merger of two smaller housing providers, Grŵp Cynefin began evaluating how to integrate the new organisation’s housing management systems and processes in February 2015, with MIS AMS chosen one year later from a list of six potential suppliers.
Data can be captured and stored in ActiveH to provide a single view of Grŵp Cynefin’s assets and tenant data, making it easier to manage maintenance and repairs across its estate of 4,500 houses and easier to communicate with tenants.
Roy Carroll, project manager, Grŵp Cynefin, said, “It’s important for us to have one system to manage all of our tenancies, a system that enables us to provide an efficient and effective service to customers. We are pleased that ActiveH allows us to achieve these objectives, and would like to thank the team at MIS AMS for their support.”
Chris McLaughlin, managing director, MIS AMS, said, “When mergers take place between housing providers, it’s necessary to bring together legacy systems and deliver a single view across the merged estate. ActiveH provides a totally integrated and flexible system that can support the processes right across the new organisation and scale with that organisation well into the future.”
Grwp Cynefin has also implemented MIS’s Contractor Portal, enabling its contractors to view and complete their works orders online to ensure faster payments and less administrative time by Grŵp Cynefin’s staff. In the second phase of the project, Grŵp Cynefin plans to implement MIS’s tenant and staff portal, with a view to ensuring more effective communication with its tenants and more efficient working.