Notting Hill Housing Group is using Guardian24’s software to protect over 400 of its workers whose roles expose them to potential risks while working out of the office, with the risks varying from visiting empty or remote properties to verbal or physical abuse when dealing with confrontations from some tenants.
NHHG has worked with Guardian24 for over 10 years and during this time it has used Guardian24 via standard mobile phones, via a specialised lanyard device and more recently via an application on their BlackBerry phones.
Fully compliant with the British standard for lone worker device services (BS8484), the Guardian24 system enables users to quickly log their visits when they are going out in the community by calling an automated log line. This tracks their progress and sets off automated alerts and escalation processes if the user fails to close their activity or doesn’t respond to calls. Ultimately, Guardian24’s alarm receiving centres can involve the police and other emergency services.
Jacqueline Olulana, health, safety & environmental advisor, Notting Hill Housing Group, said, “Guardian24 gives us the peace of mind that our staff are protected and that we are meeting our statutory duty of care.”