• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Guardian24 protects RCT Homes’ high-risk staff

Guardian24 protects RCT Homes’ high-risk staff

RCT Homes is using 250 Guardian24 MicroGuard devices to protect their lone working and at-risk employees.

The devices enable users to raise an alarm simply by pressing the device’s central SOS button. This connects them to Guardian24’s alarm receiving centre (ARC) where two-way audio enables a trained controller to either listen in to the situation or speak if it’s safe to do so.

The MicroGuard devices also have a voice-memo button so that users can leave a pre-alert message with details such as where they are going and who they are meeting. ARC controllers can then listen to the message as soon as an alarm is raised.

The Microguard devices are designed to be worn discreetly on a lanyard, attached to a belt or ID card or carried as a keyring. This is a crucial element of the device, allowing it to remain unseen by an aggressor in potentially dangerous situations.

The Guardian24 service proved a success recently when an incident occurred during one employee’s visit to a tenant’s home. The tenant became verbally aggressive towards the member of staff who subsequently pressed the alarm button. Controllers at the ARC were able to listen in to the situation and once it was safe to speak, confirmed the safety of the member of staff and contacted managers at RCT Homes.

Claire Overd, support services team manager, RCT Homes, said, “We were impressed by the device’s ability to listen in and have two-way communication. It’s necessary that all staff can speak with a responder in case something like this happens again.”

Will Murray, marketing director, Guardian24, said, “Fortunately, on this occasion the employee was not harmed, but it’s a sad fact that changes to the benefits system are leading to an increase in violence towards housing staff.

“As Guardian24 is certified to the highest possible standards, every alarm we receive is treated as life-threatening and our controllers will keep the alarm open until they are certain the individual is safe.”

See More On:

  • Vendor: Guardian24
  • Housing Association: RCT Homes
  • Topic: Mobile Working
  • Publication Date: 051 - May 2016
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner