Capita’s software services business has been awarded a five-year contract worth £380,000 to provide Havering Council with its housing management software suite, OpenHousing.
The contract is part of the council’s business transformation programme, designed to improve the delivery of services to tenants and to increase the efficiency of the housing department. The OpenHousing software is intended to complement the programme by improving tenant communications through self-service tools such as a new web portal to log queries and make payments.
Once implemented, OpenHousing will give council staff access to data on all of its housing in one central location, streamlining a process that previously used multiple systems to access data. Capita will also supply its device-neutral mobile working platform to enable flexible working options such as remote working and the freedom of cross-departmental working.
Damian White, deputy leader and cabinet member for housing, Havering Council, said, “We are pleased to announce our contract with Capita on the delivery of OpenHousing. This new software will help us deliver an integrated housing service, improve our record keeping regarding properties, and deliver an improved service to our customers.”