Homes for Haringey has launched a new mobile app to streamline its repairs processes as well as improve the overall digital offering it provides to tenants.
Developed by Kirklees Council-owned LookingLocal, Homes for Haringey’s new mobile app allows tenants to easily report housing repairs and estate issues, as well as provide easy links to pay rent, search for housing and jobs, and access money and benefits advice. Available on smartphones, mobile devices, and the web, the free app can be downloaded by Homes for Haringey’s tenants.
The smartphone app means tenants can complete tasks such as paying rent or reporting repairs on the go and at a convenient time. For Homes for Haringey, this will result in a considerable reduction in the need for routine matters to be handled over the phone or face-to-face, freeing up customer service staff to deal with more complex enquiries.
Kieran Toussaint, project manager, housing information team, Homes for Haringey, said, “The RoI for the project is driven by the savings from ‘channel shift’, allowing our tenants to report issues and log repairs to their homes much faster and more efficiently than by doing so over the phone.”