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Home / Magazine Articles / House-on-the-Hill releases new service desk software

House-on-the-Hill releases new service desk software

House-on-the-Hill Software has just launched the latest version of its service desk software which is used widely in the housing sector for service and facilities management.

SupportDesk 2012 includes a graphical workflow designer for service level management, automated change authorisations for change requests from end-users, and case-based reasoning through an interactive display of possible solutions to incidents as the subject of the incident is typed.

The mobile option within SupportDesk has been improved to give field-based workers a touch-screen interface, and availability management optimises staff resources, taking into account staff working hours, holidays, general availability and automatic exclusion of some staff to high priority calls.

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  • Vendor: House-on-the-Hill Software
  • Topic: Infrastructure
  • Publication Date: 026 - March 2012
  • Type: News

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