Housing 21 is set to implement Civica’s Cx Housing Management platform as part of the housing provider’s wider digital transformation programme.
Housing 21 runs a devolved operational model, with local managers running their own housing schemes and managing individual apartments and communal areas. It therefore wanted a single platform which was simple and quick to use for all of its resident-facing staff.
The housing provider’s numerous current systems will be replaced by the single Civica Cx platform, resulting in a single view of all residents and better data-sharing. Local housing staff will have immediate access to the most up-to-date data and better tools for real-time reporting.
Gordon Bourne, head of business systems, Housing 21 said, “Through our new partnership with Civica, we’re aiming to make it easier for everyone to do business with us, from our residents to our employees and other stakeholders. The Cx platform will help us build a single view across all our properties and data, and support people’s journey with us, including convenient digital ways for them to get in touch.”