Broadacres Housing has opted for Salesforce to improve its money advice service, with the aim of helping to maintain its tenancies and supporting tenants with the current cost of living crisis. Mark Birch, head of ICT, Broadacres Housing, said, “Many of our residents are working, but given the current economy, some of them may still…
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Broadacres Housing
Broadacres Housing’s Aareon portal & app
Broadacres Housing has relaunched its tenant portal and app based on a new platform from Aareon, with 200 of the housing provider’s tenants directly involved in the development and testing of the pilot version of the new service. After registering, tenants can view and manage information about their account and tenancy agreement, make payments, and…
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Broadacres’ infrastructure refresh with Central Networks
Central Networks has completed a full IT infrastructure refresh at Broadacres Housing Association, based on Fujitsu servers and SSD drives, Veeam replication and Cisco switches. Faced with a disparate ICT infrastructure and ageing components, combined with deteriorations in the performance of its core business applications, Broadacres appointed Central Networks to lead a full infrastructure refresh….
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Broadacres uses Unify & Enghouse to transform tenant communications
Broadacres Housing has implemented a multi-channel solution from IT integrator Unify Communications based on Enghouse Interactive’s contact centre software alongside its existing Microsoft Lync unified communications platform. Rebecca Welburn, communications manager, Broadacres Housing Association, said, “For our tenants, email and social media are becoming more popular and increasingly rivalling the more traditional use of fixed-line…
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Mobile gains for Broadacres with 1st Touch
Broadacres Housing Association has introduced mobile workforce software from 1st Touch for its repairs and maintenance operations, three years after bringing them in-house. Chris Fawcett, ICT manager, Broadacres Housing Association, said, “We chose 1st Touch as it had an existing integration with our Aareon housing management system. In addition, with our housing stock spread over…
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Broadacres manages £160m assets with RAM
Yorkshire-based Broadacres Housing Association has chosen Asset4000 from Real Asset Management to manage its £160 million housing assets in line with the Statement of Recommended Practice (SORP) for component accounting. Richard Armitage, financial performance manager, Broadacres Housing Association, said, “At the moment we have a housing management system, but we knew that we would inevitably…
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