Broadacres Housing has relaunched its tenant portal and app based on a new platform from Aareon, with 200 of the housing provider’s tenants directly involved in the development and testing of the pilot version of the new service.
After registering, tenants can view and manage information about their account and tenancy agreement, make payments, and diagnose, book and track repair appointments and orders. The system is fully responsive to mobile devices.
Broadacres’ My Account portal is integrated with its Aareon QL housing management system and 1st Touch mobile software which the housing provider’s repairs service has used for the past eight years. This link with 1st Touch allows in-house development and form changes without the need to go back to Aareon.
Broadacres chose not to go down the ‘out of a box’ route, so the system has many bespoke features such as customer confirmations sent by email after an interaction with the app, an FAQ section and the ability to ‘pass through’ a payment reference number from the app direct to AllPay, so the customer experience is frictionless.