Thirteen Group has launched a self-service portal for its tenants based on its original Touchpoint programme and reaped a tenfold increase in regular usage. With My Thirteen, tenants can search and apply for properties, check their balance or pay their rent, book a repair, update account details and find a home, at any time from…
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Thirteen Group
Thirteen boosts repairs & maintenance with BigChange
Thirteen Group has implemented new mobile workforce management software from BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is intended to improve services, reduce costs and boost productivity. Michael Hall, senior facilities manager, Thirteen Group, said, “We previously relied on a combination of paper records and…
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Thirteen’s Synapse360 storage & DR infrastructure
Thirteen Housing Group has completed the installation of a new storage and disaster recovery infrastructure from Synapse360, based on Dell EMC and Zerto software and hardware. Hassan Bahrani, senior network & infrastructure manager, Thirteen Group, said, “When our core storage infrastructure started to show its age, with diminishing performance and increasing maintenance costs, it was…
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Thirteen selects Trace Solutions for rent and service charges
Thirteen Group has signed a three-year contract with Trace Solutions for its BlueBox software to automate the service charges and rent calculations for its 34,000 properties. Rob Thompson, senior finance manager for income services, Thirteen Group, said, “BlueBox will massively improve the way we set our rents and service charges. The team are very excited…
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Protecting lone workers… A day in the life at Thirteen Group
Sarah Johnstone has been a neighbourhood coordinator at Thirteen Group for over eight years. Here she gives a snapshot of her day and describes how the lone working device she uses helps her to feel safe when working on her own in Middlesbrough. To try and describe a typical day is difficult because one of…
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Thirteen Group selects ROCC for repairs and maintenance
ROCC has also announced that Thirteen Group will be implementing its Uniclass housing repairs and maintenance software. Russell Thompson, director of property services, Thirteen Group, said, “As a caring landlord and housing developer, one of our priorities is to deliver great customer service. “Our work with ROCC will enhance our repairs system, helping us to…
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