Thirteen Group has gained ISO27001 accreditation for its information management and data security processes and activities. ISO27001 is the international standard for information security and risk. It assesses the systems and processes that organisations have to manage and improve how information and data is kept secure. Hassan Bahrani, head of IT, Thirteen Group, said, “Applying…
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Thirteen Group
Q&A with Thirteen Housing – Dealing with service charges
A Q&A with Thirteen Housing Group’s Rob Thompson, head of finance (income), and Emma Parker, senior business partner (income), both of whom are primarily focused on setting service charges and rents. What problems did you have with service charges? Emma Parker, senior business partner (income), Thirteen Housing Group: There were a few challenges for us…
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Thirteen’s virtual world for employee interaction
One of the issues facing many housing providers during the pandemic has been about how their employees can engage with one other while working from home. Webinars are useful and phone calls have their place, but nothing quite matches up to face-to-face meetings. In an effort to fill this gap, Thirteen Group has turned to…
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Innovation and Transformation at Housing Technology 2021
AUTHOR: GEORGE GRANT – CEO, CO-FOUNDER & PUBLISHER AT HOUSING TECHNOLOGY There are just two days to go until Housing Technology 2021, our 12th annual conference. Over 300 housing professionals will be coming together for our first live broadcast on 3-4 March. Our brand-new enterprise-grade broadcast platform and event hub gives attendees access to an…
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Thirteen launches self-service portal
Thirteen Group has launched a self-service portal for its tenants based on its original Touchpoint programme and reaped a tenfold increase in regular usage. With My Thirteen, tenants can search and apply for properties, check their balance or pay their rent, book a repair, update account details and find a home, at any time from…
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Thirteen boosts repairs & maintenance with BigChange
Thirteen Group has implemented new mobile workforce management software from BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is intended to improve services, reduce costs and boost productivity. Michael Hall, senior facilities manager, Thirteen Group, said, “We previously relied on a combination of paper records and…
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