WHG manages a housing portfolio of over 22,000 homes across the Midlands, with damp and mould presenting ongoing challenges in a small number of complex properties. These homes often need repeated interventions, coordinated activity between teams and close monitoring over time. In some cases, residents might not report any ongoing problems themselves, increasing the risk…
WHG on top of damp & mould with AicoRead More →
WHG
whg’s agile approach to CX & digital transformation
whg was Highly Commended in the Digital Transformation category of the Housing Technology Awards 2026. Digital transformation is rarely just about implementing new technology. The greater challenge is introducing change in a way that builds confidence and momentum, rather than an all-at-once rollout that can feel overwhelming. At whg, an agile approach to customer-contact transformation…
whg’s agile approach to CX & digital transformationRead More →
Infrastructure beyond bricks and mortar
When housing infrastructure is discussed, the spotlight usually falls on the homes themselves, the repairs backlog and the investment needed to maintain property portfolios. However, another layer of infrastructure that is less visible yet just as critical is the digital products through which people interact with housing services. These systems, either its reporting tools or…
Infrastructure beyond bricks and mortarRead More →
WHG goes live with MIS ActiveH
WHG has just completed the installation of the latest version of MIS AMS’s ActiveH housing management software as part of its overhaul of its technology infrastructure. James Elliott, IT solutions delivery manager, WHG, said, “When I joined WHG, I soon realised that the existing systems needed modernising. However, before taking any steps towards a more…
WHG goes live with MIS ActiveHRead More →
WHG takes Aareon’s new managed services
WHG is now one of the first housing providers to adopt Aareon’s new managed IT services in order to streamline and extend its use of Aareon’s 1st Touch mobile repairs software and associated add-on modules, with the overall aim of reducing costs and improving value for money. The first phase of WHG’s implementation was the…
WHG takes Aareon’s new managed servicesRead More →
Walsall Housing gains insights with Clearview
Walsall Housing Group is using Clearview’s business intelligence and reporting software, having originally started with Clearview’s strategy and performance suite in 2007. Hazel Edwards, business insight and performance manager, Walsall Housing Group, said, “Before the introduction of Clearview, a lot of our technical report-writing team’s time was spent responding to one-off information requests. We decided…
Walsall Housing gains insights with ClearviewRead More →
