Walsall Housing Group is using Clearview’s business intelligence and reporting software, having originally started with Clearview’s strategy and performance suite in 2007.
Hazel Edwards, business insight and performance manager, Walsall Housing Group, said, “Before the introduction of Clearview, a lot of our technical report-writing team’s time was spent responding to one-off information requests. We decided that we wanted to move to more of a self-service model for reporting, not only to maximise the impact of our technical skills but also to empower colleagues to own their own data and performance reporting.
“Various people across the business now have their own tailored up-to-date reports. The tool is being used really well by our income collection and community safety teams, for example. They are accessing the Clearview system and reviewing their data, seeing where improvements to the business can be made and making these changes. This is a great example of using the tool to gain actionable insights and improve our services.”