One Housing Group is using Connexion2 devices from Identicom to protect its lone workers.
One Housing staff entering a new or possibly dangerous situation can activate an ‘amber alert’ to leave a brief voice message detailing where they are, whom they are seeing and the possible risks. This message is accessed by an alarm receiving centre (ARC) if a ’red alert’ is subsequently triggered from the device. ARC staff can then discreetly listen to what is happening and assess the level of support required. All audio captured through the device is recorded for future use as court evidence if required.
Sue Needham, head of regional housing operations, One Housing Group, said, “Previously if a staff member hadn’t phoned in to say they were safe, I had to call them to check on their whereabouts. Now I know that wherever they are, there is always someone monitoring their welfare.”
One Housing Group is using the devices as part of Identicom’s SoloProtect package which is a fully-managed solution with inclusive billing incorporating Connexion2, 24/7 manned monitoring, SIM card and mobile network usage, device training and monthly reporting. Connexion2 devices are ACPO ‘secured by design’ accredited.