The Industrial Dwellings Society has gone live with Civica’s Cx Housing in just nine months, with support from housing consultancy Campbell Tickell.
The Industrial Dwellings Society has been building homes to help ease London’s housing problems since long before municipal housing programmes began, changing their working practices and systems incrementally over the past 130 years. Despite this, the housing provider’s IT systems had become outdated and its attempts to fix them were both problematic and expensive.
This marked the start of a two-year project to transform its technology infrastructure. IDS decided to break the typical cycle of a highly detailed specification, followed by four years of increasing dissatisfaction with a new IT system that ‘doesn’t do what we specified we wanted’, followed by re-procurement.
Suzanne Wolfe, CEO, Industrial Dwellings Society, said, “Nobody said it would be easy, but by tackling the project holistically, planning both system and structural team changes in parallel, we’ve been able to use our implementation of a new housing management system as a key tool in the delivery of our corporate transformation. We’ve also already achieved savings of around 25 per cent on our service delivery costs.”
In collaboration with Campbell Tickell, IDS carried out a ‘fast track’ implementation of Civica’s web-based Cx Housing in just nine months, with the housing provider’s existing business processes adapted to align with the best-practice workflows already embedded in Cx Housing.
IDS is also using Cx Housing as the basis for delivering an end-to-end digital solution, including customer and contractor portals to eliminate masses of spreadsheets and manual processes.