City West Housing Trust has joined the growing numbers of housing providers with online customer portals following the recent launch of its iHousing service.
iHousing gives registered tenants access to a self-service area within the CWHT website where they can check rent statements and make payments online. Along with reporting repairs via the site, tenants can also track the progress of reported repairs.
Paul Carhart, director of corporate services, City West Housing Trust, said, “We’ve had great feedback about the service. Many people already use online services to pay bills and manage their affairs so we are delighted that we have been able to introduce this simple system to support our customers.”