In4Systems, now part of Orchard, has announced that Golden Gates Housing Trust is now using its new Schedulemaster software, and Longhurst Group and WM Housing Group have both upgraded to the latest version (v4) of its web-based Promaster software for asset management.
Gavin Black, senior project manager for business improvement, Longhurst Group, said, “As the number of homes we provide grows, so does the demand from staff for a more flexible approach to mobile working and greater module integration. We’re always looking for ways to improve efficiencies surrounding asset management and moving to Promaster 4 will let us deliver a better service while reducing the total cost of ownership.”
Neil Warne, stock condition systems manager, WM Housing Group, added, “We recognised that Promaster 4 was the natural progression of what was an already robust and comprehensive asset management package.”
The new Schedulemaster module is a web-based appointment system designed to efficiently allocate jobs to remote workers based on their location, current workloads and skill set. With integration to other Promaster modules such as Reactive Maintenance Helpdesk and interfaces to DLO and housing management systems, information can be used from all sources, allowing workers to be managed as efficiently as possible.
Donna Wilkinson, head of customer services, Golden Gates Housing Trust, said, “Working with In4Systems has allowed us to introduce a dynamic appointment scheduling system for our responsive repairs service that suited the specific needs of our business and also helped to reduce costs. Since the initial development and implementation, we are now expanding the appointment scheduler to allocate work in other non-repairs areas of the business, including the estate caretakers working within our neighbourhood teams.”