Infomill, creators of the PartsArena Pro software for heating engineers, has reported how the integration of its software can deliver much-needed cost reductions to housing providers when managing their gas servicing obligations and meeting their KPIs.
Jonathan Ralphs, CEO, Infomill, said, “The current HCA Value for Money (VfM) framework has prompted the re-evaluation of housing repair systems and maintenance costs across the housing sector. Gas operations managers are challenged to deliver against strict KPIs and that is where the optimum choice of software becomes paramount.”
Used by many large household names and around 20,000 heating engineers across the UK, PartsArena can be accessed via field management software, enabling the engineer to add parts direct into the work order. This in turn, reduces telephone calls made by engineers to back office staff.
Becky Salter from Wrekin Housing Trust said, “PartsArena Pro has given our engineers the tools to provide more accurate diagnosis of parts through having the boiler manual to hand. It has made manufacturer part numbers quick and easy to find. This has resulted in better service for our tenants because there is less chance for error from our parts supplier getting the wrong part and the tenant having to wait for longer to get their heating fixed.”
PartsArena gives access to technical manuals, parts codes and interactive exploded diagrams, allowing accurate identification of the fault or part required on-site. The mobile Pro version works offline, reducing the number of re-visits due to errors and helping to meet targets on job completion time. The overall cost of each repair is reduced while, where housing providers are concerned, a better tenant service is delivered due to the fault being fixed faster.
Infomill said that it has already facilitated many PartsArena Pro integration projects with DLO housing associations, in addition to the field-service management companies and gas servicing companies often contracted by non-DLO housing providers.