Bournville Village Trust has upgraded its Invu electronic document management system to improve workflows between its departments and provide faster and more accurate responses to tenants’ queries.
The upgrade process included hundreds of thousands of documents, including tenancy agreements, invoices, internal repayments, architectural drawings and scanned information being transferred in just one week.
Carl Fowler, head of IT, Bournville Village Trust, said, “Before using Invu, we filed everything away manually. The decision to choose to work with Invu was very clear because the team knows our business structure in great detail and was on-board from day one with what we wanted to achieve with an EDM.
“Invu is always thinking ahead to future proof its technology and incorporate the latest technological developments. However, it gets the balance right because we are never pressurised to adopt new systems early.”
James Hoare IT Networking Manager, Bournville Village Trust, said, “We liked the fact that we could work with Invu to design our own processes, set our own rules and have greater search capabilities with no extra bolt-on costs for bespoke requirements. Invu also involved end-users from the very start, which has made user adoption far easier.
Bournville’s employees are now using the new Invu system on a daily basis and cutting their time to save and search important files by many hours per month. The upgrade has enabled greater control over how documents are stored, better visibility for audits, improved retention policy for different departments and a simplified data structure.