Johnnie Johnson Housing has chosen a new cloud-based system from Huume for its choice-based lettings.
The implementation of Huume Allocate upgrades the housing provider’s direct lettings system, via an old-style waiting-list approach, to a dedicated, flexible and modern platform.
Natalie Kaprielian, operations expert, Johnnie Johnson Housing, said, “We are delighted to have appointed Huume as a trusted partner to transform our allocations. Implementing Huume’s Allocate means that we can put tenants at the heart of our lettings process by enabling potential new residents to be actively involved in choosing their own home, on their own initiative, rather than being a passive recipient of an offer from us, while also streamlining the process from an internal operational perspective.”
Allocate provides an intuitive online application form, an informative tenant dashboard, visibility of queue location, real-time eligibility and the capacity to set up alerts and upload documents to support an application.
Provided as a SaaS-based platform, Allocate removes the need for Johnnie Johnson Housing to take care of expensive and time-consuming upgrades, service patches and new functionalities, all of which are automatically rolled out to all users at the same time.
Kaprielian said, “Unlike many other CBL models, Huume allows properties to be allocated using either a CBL approach or by generating a shortlist directly from the housing register, giving us complete flexibility over our lettings process. Furthermore, Allocate can be customised and configured by us in-house, giving us the flexibility to accommodate new policies or future growth without having to rely on an outside supplier and their associated costs.”