• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Kier pilots first-time fix for Stoke council

Kier pilots first-time fix for Stoke council

Kier Stoke, Stoke-on-Trent City Council’s housing maintenance provider, is trialling a new ‘first-time fix’ service at 6,000 properties in the city.

As part of the trial, seven people from the council’s contact centre are now working in Kier’s offices with the aim of answering tenant queries from a single point of contact. The city’s 19,300 council houses trigger around 100,000 housing maintenance enquiries a year, over 300 reports a day.

Jane Spellacy, operations director, Kier Stoke, said, “We looked at how we can work together to integrate our service and improve response rates to tenants, and we are excited by the enhanced support we can now deliver.

“Our electricians, plumbers and carpenters, as well as residents, all helped to design the new contact centre system and their views have been part of making the pilot happen. We have already conducted a mini-trial with 300 properties, and the feedback we received was very good.”

Cllr Brian Ward, member for housing, planning and transportation, Stoke-on-Trent City Council, said, “The work is initially being piloted in the central part of the city because this area has a number of large housing estates, so that we can reach a good cross section of tenants. It is also more central to dispatch stores meaning we can get replacement parts out faster for residents.”

See More On:

  • Vendor: Kier
  • Topic: Customer Management
  • Publication Date: 018 - November 2010
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293