• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Free Subscriber Access / Kingdom Housing’s new reality with DtL Creative & XMReality

Kingdom Housing’s new reality with DtL Creative & XMReality

Kingdom Housing is the first to use new augmented reality (AR) technology to help fix tenants’ routine repairs without needing to set foot in their homes, through a partnership between DtL Creative and Swedish-based XMReality.

The technology allows the housing provider’s operatives to be virtually present in a tenant’s home, to see the issue in real time using video technology on a mobile phone or tablet, and to offer support and advice by having their hand superimposed on the scene in the tenant’s home.

Many simple repairs and problems can be fixed remotely in this way, from fixing a door to connecting a washing machine, while maintaining public social distancing.

Gary Haldane, interim digital director, Kingdom Housing, said, “This technology has the potential to be a game-changer. I knew when I first saw it that it would be very useful but I hadn’t realised how useful until we went into lockdown and our operatives couldn’t attend routine repairs because of isolation.

“Our tenants have been amazed at how simple it is to use and we’ve already had really positive feedback from tenants who have used the service. Using augmented reality, we can not only deliver the level of service our customers expect in a highly efficient manner, but we’re also able to do our best to minimise the transmission of the virus.”

Dave Loudon, founder, DtL Creative, said, “When the coronavirus hit, we decided to help housing providers as much as we could. We’re working with several technology companies to offer free support to help them manage. The remote guidance from XMReality is amazing and is just one of many innovations we’re offering to housing providers during the pandemic.”

Jörgen Remmelg, CEO, XMReality, said, “We are thrilled to see our technology being used for this novel application. The historical and typical application has been in industrial field servicing. We decided early on to make our product easy to use and with maximum compatibility with commercially available hardware.

“This is a perfect fit with helping tenants remotely. In these strange and chaotic times, we need to be creative and innovative to bring some kind of normality to life.”

See More On:

  • Vendor: DtL Creative, XMReality
  • Housing Association: Kingdom Housing
  • Topic: Mobile Working
  • Publication Date: 075 - May 2020
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293