Looking Local is deploying its My Landlord app to more than 50 housing providers to make it easier for tenants to report issues both inside and outside their homes. The app also provides integrated web services, giving landlords and housing providers the tools to manage the reporting process and communicate direct with tenants via their phones.
Owned by Kirklees Council, Looking Local is a multi-platform solution helping public sector organisations deliver information and services on a range of technologies, channels and platforms covering television, smartphones, social media, mobile and games consoles. Looking Local has already developed a reporting app for street-scene issues, a volunteering app in partnership with Do-It.org and a job search app in association with Jobcentre Plus.
The My Landlord app is free to download and easy to use. The app can be integrated with housing providers’ existing housing repairs systems using web services and also provides the opportunity to shift inbound calls to cheaper self-service channels. My Landlord can also be fully branded.
A spokesman for Rochdale Boroughwide Housing said, “We originally subscribed to the service to help address digital inclusion. The Looking Local service has developed significantly since then and the introduction of the smartphone app has the potential to help us increase access to and the availability of our services.”