City of Lincoln Council is set to move all of its housing services to the cloud in a bid to improve services for its 8,000 tenants. The five-year, £1m deal with Civica will see the council implement Civica’s Cx Housing Management, Cx Asset Management and Cx Contractor software.
The full Civica Cx platform will allow the council’s tenants to manage their complete housing journeys, from searching and applying for a home through to sustaining their tenancies and booking repairs and maintenance, all in one place.
For the council’s staff, the Civica software will reduce errors and duplicated work by consolidating all of the council’s current internal systems into one fully-integrated platform. Operating in the cloud, the council’s staff will have full access to council data at all times, whether they’re out and about, in the office or working from home.
Frances Jelly, housing business support manager, City of Lincoln Council, said, “We are working with our tenants’ panel to ensure we create a system which suits everyone, offering a single point of contact for tenants to interact with us and solve any queries quickly and easily.”
Michelle Tyler, managing director for social housing, Civica, said, “Increased automation will save the council time, and the integrated Cx platform will give the council’s staff a single view of each tenant and their property.”